FAQs

What is Milky Way Mall's policy towards suppliers/merchants?

Is it safe to use my credit card online at Milky Way Mall?

When will my credit card be charged?

How long will it take me to receive my order?

Will I be required to pay any import taxes or duties on the items I order?

What is your policy on returns and exchanges?

Is there any Non-Refundable Item policy?

What if I don't receive my order?

What if my order is incomplete?

What if my order arrives damaged?

What if I receive the incorrect merchandise?

Will Milky Way Mall ever give out my personal information to third parties?

What is Milky Way Mall's policy towards suppliers/merchants?

The purpose of Milky Way Mall is to create a channel through which suppliers/merchants, ranging from local Canadian artisans to national and international distributors can display and market their products to an audience of prospective 40+ (baby boomers) customers. Milky Way Mall does not charge suppliers/merchants any fees for listing their items on the website. Furthermore, suppliers/merchants remain fully independent -- they are free to raise their prices, lower their prices, or remove their items from our website. Milky Way Mall allows both consumers and suppliers/merchants to get the most out of each and every transaction.

Is it safe to use my credit card online at Milky Way Mall?

Using your credit card to shop at Milky Way Mall is extremely safe. All online transactions are done through PayPal which employs the latest encryption technologies to ensure that your credit card information remains private.

When will my credit card be charged?

If you pay by credit card, your card will not be charged until your order has been shipped from our distribution center.

How long will it take to receive my order?

Typically, orders will arrive to the destination address within 7 days. The delivery time might be longer, however, for items shipped from overseas.

In the event that your order must be specially made, you will be contacted by email (within 1 business day after your order has been approved) and informed of the nature of the delay and the expected timeframe for shipment of your order.

Will I be required to pay any import taxes or duties on items I order?

Orders being shipped to addresses outside of Canada may require the recipient to pay duties upon delivery. Customers outside Canada are encouraged to contact their local courier or customs bureau to inquire about possible import taxes. Milky Way Mall cannot be held responsible for duties or taxes imposed by the local government on orders delivered to countries other than Canada. Please note that while we will declare orders containing a gift message as "Gifts" on the Customs declaration, we cannot honor any requests to alter the declared value for an order.

What is your general policy on returns and exchanges?

At Milky Way Mall we want you to be completely satisfied with your purchases. We believe that the creation of a bridge between consumers and merchants/suppliers depends on extremely high quality products and extraordinary customer service and trust. For that reason, we allow customers to return products for any reason within 60 days of receipt.

Is there any non-returnable item policy?

Due to the intimate nature and hygienic standards of certain items, we regret that it is not possible for us to accept returns on panties, babydolls, bodysuits, hosiery, teddies, swimwear, and any lingerie set that includes a panty. Exceptions will be made only for the items returned in their original sealed packaging that have NEVER been opened.

What if I don't receive my order?

Be sure to indicate the correct mailing address when you are filling out your order form. Milky Way Mall is not responsible for items that have not been received due to an incorrect address or change of address. If you have not received your order and would like to check the status, please contact us at service@vialacteamall.com. (Be sure to include your order number, description of the purchase, contact name and phone, and your complete address).

What if my order is incomplete?

If you believe part of your order is missing, please contact us immediately by sending an email to service@vialacteamall.com. (Be sure to include your order number, description of missing part, contact name and phone, and your complete address). If it is determined that your order was incomplete, the missing portion will be sent to you at no additional charge.

What if my order arrives damaged?

In the event that all or part of your order should arrive damaged, you will be entitled to a full refund, credit, or exchange. You will need to return the damaged product to Milky Way Mall at our expense.

What if I receive incorrect merchandise?

In the event that you receive a product other than the one that you ordered, the correct product will be sent to you at no additional charge. You will need to return the incorrect item at Milky Way Mall's expense before the correct item can be sent to you.

Will Milky Way Mall ever give out my personal information to third parties?

Milky Way Mall wholeheartedly respects your privacy and thus will never release any personal information (including your home address, email address, and phone number) to any third party.

CONTACT US

Email:
contact@vialacteamall.com

Voice Mail:
416-826-1455

Fax:
1-416-533-1376

Postal address:
P.O. Box 451, Station "E"
Toronto, ON - M6H 4E3 Canada

Distribution Centre:
828-C Bloor St. West (Ossington/Christie)
Toronto, ON - M6G 1M2 Canada
(by appointment only)