EASY RETURN |
Our
products are guaranteed to give you 100% satisfaction.
If
you're not satisfied with your purchase, we'll replace it, give
you an in-store credit, or give your money back (less shipping
and handling). It's that simple (*).
Ship
the item(s) within 60 days of the date on your invoice, in the
original package using a carrier that provides tracking services.
1. Write
a note describing how you want us to handle the return. Would
you like us to exchange the item, issue a refund or credit the
card originally charged, or other (please explain)?
2. Let us know why you are returning the item (for example;
wrong size, wrong item, didn't like the color, damaged in transit,
etc.).
3. Specify the name and address to which we should send your
refund or exchange.
4. Please provide an email address, fax number or telephone
number (specify day or evening) in case we have questions.
5. Ship your return/exchange to us:
Milky Way Mall (Distribution Centre)
828-C Bloor Street West
Toronto, ON M6G 1M2, Canada
Voice Mail: 416-826-1455
Email: contact@vialacteamall.com
(*)
NON-RETURNABLE ITEMS
Due to the intimate
nature and hygienic standards of certain items, we regret
that it is not possible for us to accept returns on panties,
babydolls, bodysuits, hosiery, teddies, swimwear, and any
lingerie set that includes a panty. |
RECEIPTS / LABEL
/ PACKAGING
We encourage you
to include your receipt and original label/packaging in order
to help us process your return more quickly.
Sorry, we cannot refund used items. If it's the case,
please contact one of our representatives with an explanation
of the return. We'll be glad to hear from you and accept your
claim, if reasonable. |
|
|
PAYMENT OPTIONS |
Paypal.................
|
Online orders only
|
| Credit
Card.......... |
Online
orders only |
| Money
Order*...... |
Phone/Fax/Email/Postal
orders only |
| Cheque*............. |
Phone/Fax/Email/Postal
orders only |
| (*)
Please,
make all payments to publisher: Teresa BAKER™ |
Online orders
will be processed and shipped within 24 hours.
Phone/Fax/Email/Postal
orders will be promptly processed and items will be put on hold
until confirmation of payment. Items will be shipped within
24 hours of bank payment clearance.
Questions?
Email: contact@vialacteamall.com or
Voice Mail: 647-833-2997
|
| DELIVERY
RATES & POLICIES (CANADA) |
As
a Canadian company we primarily deal with purchase orders within
the provinces and territories of Canada. Our shipping and handling
(S&H) fees are based on Canada Post Standard Delivery rates:
| Merchandise
Total |
Shipping
& Handling |
| Up to
$20.00 |
CAD$
9.95 |
| $20.01-
$49.99 |
CAD$
12.95 |
| $50.00
- $99.99 |
CAD$
15.95 |
| $100.00-
$199.99 |
CAD$
18.95 |
| $200.00
and up |
CAD$
21.00 |
International
orders currently NOT available:
We are currently accepting orders within Canada
only. If you want your purchase to be delivered
outside Canada (including USA), please contact us. We'll
check shipping availability and rates for the country of
your interest on a one-to-one basis.
Note:
applicable duty and taxes will be collected upon delivery
by shipping company. Please note that while we will declare
orders containing a gift message as "Gifts" on
the Customs declaration, we cannot honor any requests to
alter the declared value for an order. |
|
SPECIAL REQUESTS
If you are looking for a specific item and can't find it in our
store, please contact us; we'll try to locate the item for you.
Or, if you are interested in purchasing larger quantities of any
item, contact us to discuss volume pricing. |
Milky Way Mall is published by Teresa BAKER™
Online Shopping: Exploring Ideas & Frontiers
It's All About Comfort: For Your Body, Mind, And Soul
|
Proudly Canadian